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• We are unable to accept returns of consumable goods unless the packaging is unopened and the seal remains intact. Goods returned to us because of a ‘change of heart’ or an error on our part must be unused and in perfect, re-saleable condition, otherwise we may not be able to refund you.

• You are responsible for any other service provided to you in connection with your purchase, e.g. carriage charges (both delivery & return).

• You must notify us in writing of the intent to return within 7 days of receiving the item. If you wish to return an item that has been with you longer than 7 days, we may as a gesture of goodwill accept its return at our discretion, but the return will be subject to a 15% restocking fee from any refund amount given.

• We cannot make any comment on your specific situation until the goods are returned to us for examination. When first trying out your new purchase, please do so somewhere clean and safe - we can't exchange or refund muddy, scratched, or worn BBs - or their damaged packaging.

• If you need to return an item because it is defective or broken, you must inform us within 48 hours of the fault occurring, and then it must be returned to us within 14 days, providing that the product is still within its warranty period.

• You are responsible for all the carriage costs incurred (to send it back us for repair, and then for redelivery back to you once repaired), if the fault develops after initial use, and is not found to be faulty upon delivery.

• We will replace the items free of charge providing that the product is within the warranty period, and the fault comes under the category of failure (not damage). Our technical support staff will look at the item and check that there is something wrong, and if so, replace it, (or refund if appropriate) at our discretion.

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